We pride ourselves on our professional service and will always endeavour for a hassle free after sales service
Where Is My Order
Due to the nature of personalised products there are production lead times, these can vary between 1-30 days. We work with manufacturers who always aim to complete production as quickly as possible and once production is complete they will be shipped within 24hrs. During busy periods such as Mothers Day, Fathers Day, Christmas etc, production times may be longer.
If you haven't received your order yet, please contact us by using our Contact Us form and we will look in to the delivery further for you.
Something Is Missing From My Order
Due to the wide range of products/suppliers and production times we have, it isn't always possible to ship all products together, meaning some items may arrive before others.
If you haven't received all your items, please Contact Us for more information.
I Have A Damaged Item What Shall I Do?
We always endeavour to ensure your order is recieved safely. However, on rare occasions a product my be damaged during shipping.
If you have received a damaged product, please Contact Us for more information.
I Want To Cancel My Order
Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.
If you want to cancel your order, please complete the contact us for more information.
How Do I Return My Item To You?
All goods that have been personalised, bespoke or made to your specific requirements and perishable products are non-refundable, unless damaged or faulty. Your statutory rights are not affected.